EZiPoz Service Closure
1. Why is EZiPoz discontinuing its services?
EZiPoz has made the difficult decision to discontinue its services as part of a strategic business decision. We deeply regret any inconvenience this may cause to our valued customers.
2. When will EZiPoz services be discontinued?
EZiPoz services will be discontinued effective 20 November 2023.
3. What do I need to do before EZiPoz services are discontinued?
We kindly request that all valued customers clear their carts and arrange for the shipment of any outstanding items before 31 October 2023. Your cooperation in this matter is greatly appreciated.
4. Can I still initiate new shipments to the US warehouse address?
No, in preparation for our closure, we urge our customers not to initiate any new shipments to the US warehouse address.
5. Can I still access my EZiPoz account after the discontinuation date?
After the discontinuation date on 20 November 2023, you may not be able to access your EZiPoz account.
6. What will happen to any outstanding item with EZiPoz after 20 November 2023?
All items will be disposed of after 20 November 2023.
7. Can I transfer my EZiPoz parcels to another provider?
Yes. You do have the option to register a new account with vPost ONLY, which is a partner of EZiPoz, and we will make it easy for you by transferring your parcels to this new account. Please complete this process before the discontinuation date.
8. How can I transfer my parcels to vPost?
To transfer your parcels to vPost, please register at here to obtain your new VP number and then make a request through our customer service.
9. Will I receive a refund for any outstanding item with EZiPoz after 20 November 2023?
We are not offering refunds for any outstanding item that being returned to the sender or any outstanding item that has been disposed of after 20 November 2023. Please ensure you have completed any necessary actions, such as clearing your cart and arranging for shipment before 31 October 2023.
10. Can I still track my existing shipments after the service discontinuation?
Yes, you will still be able to track your existing shipments until they are successfully delivered or returned to the merchant. Please use our tracking system on our EZiPoz or alternatively you can also visit here to find view the latest tracking status for your package(s).
11. Can I retrieve any items left in my EZiPoz account after the service discontinuation?
We recommend clearing your account and arranging for shipment of any items before the service discontinuation date. After this date, retrieving items from your account may not be possible. Please contact us if you have specific concerns regarding items in your account.
12. What will happen to my personal information and account data?
We are committed to protecting your personal information. Your account data will be handled in accordance with our privacy policy.
13. How can I get more information or assistance?
If you have any specific inquiries or require assistance, kindly contact us via AskPos at https://www.pos.com.my/contact-us/#AskPos or our Pos Malaysia mobile app.
