WELCOME TO EZiPoz. This Website is owned, administered and/or operated by Pos Malaysia. By browsing or using this Website and its Content, you expressly agree to be bound by the the Terms of Service herein, which together with our Privacy Policy and Terms of Use.

1. GLOSSARY

1.1 Unless otherwise expressly stated to the contrary, the following capitalized words and expressions shall have the following meanings:

“Act” means the Postal Service Act 2012 (Act 741) Malaysia and shall include any amendments or revisions thereof.
"Consolidation" refers to the multiple Shipments of Items, which are combined into a consolidated Shipment, and accordingly, payment of one base charge for the consolidated Shipment.
"Delivery address" means your local mailing or delivery address as registered with EZiPoz in your EZiPoz profile or such other delivery address as registered at check-out on the EZiPoz website.
"EZiPoz service" refers to the services provided by EZiPoz as stipulated in www.ezipoz.com which includes but is not limited to Shipping services as well as other services that may be introduced from time to time. These services are accessible at the URL www.ezipoz.com
“EZiPoz source country” refers to the country which EZiPoz has an address, for the purposes of providing Shipping services, including but not limited to the United States of America.
"EZiPoz address" refers to the address at an EZiPoz source country as provided by EZiPoz for the purpose of consolidation or the provision of the Service. EZiPoz may at its discretion change this address or add new addresses from time to time.
"GST" refers to goods and services tax, which expression includes any tax, by whatever name called, of a similar nature that may be substituted for it or levied in addition to it.
"Item" means the actual physical package containing the actual content(s) being Shipped or received, as the case may be, by the Merchant, EZiPoz and you, as applicable.
"Member" means the registered EZiPoz member, whose personal particulars and address are as registered with EZiPoz at the EZiPoz website.
"Merchant" refers to any online Merchant which Ships to a EZiPoz source country, which allows the use of an international credit card and provides the sale of non-prohibited Items.
"Our," "We," "Us" and "EziPoz" refers to Pos Malaysia Berhad (Company Registration No. 229990-M).
“Privacy Policy” means the privacy policy located at Privacy Policy
"Shipment" means the Item being shipped by sea, air or land in any combination to you.
"Service" refers to a service provided by EZiPoz which allows you to shop at any eligible online Merchant's websites, provided such Merchant operates in and ships to an EZiPoz source country, and have their Items consolidated or delivered to their local mailing/delivery address as registered with EZiPoz at the EZiPoz website or collected by you at a self-collection point.
“Terms and Conditions” means the Terms of Service herein, the Terms of Use and the Privacy Policy;
"You" and "Your" refers to the Member using this service.
“Terms of Use” means the terms of use appearing hereafter.

1.2 Title headings are inserted for convenience of reference only and shall not affect the interpretation of the substantive provisions of these terms and conditions.

1.3 All references to statutes and provisions of statues include such statutes and provisions as modified, re-certified or re-enacted.

1.4 The contents of any link provided herein shall form part and parcel of the Terms and Conditions.

1.5 Words denoting the singular number only shall include the plural and vice versa.

2. MEMBERSHIP REGISTRATION, USE OF WEBSITE

2.1 The Terms and Conditions shall apply to all Members and are fully incorporated herein by reference. In the event of conflict or ambiguity between the Terms of Service, the Terms of Use and the Privacy Policy, the provisions of the Terms of Service shall prevail.

3. PAYMENT

3.1 You shall promptly confirm and pay any service charges as specified in the EZiPoz website which include but are not limited to the following components:

(a) Shipping charges;
(b) duties and GST prevailing from time to time, if applicable;
(c) holding fees;
(d) any additional Shipping charges, should the Item not comply with the specified guidelines for delivery in order to process the Shipping of the Item to you; and
(e) any other charges, if applicable, in order to process the Shipping of the Item to you.

3.2 You shall promptly pay all duties and taxes, any additional charges for customs clearance and any other applicable charges imposed by any local or government authority of the destination country, before the Item is delivered to your local mailing/delivery address or made available for self-collection at any self-collection point.

3.3 Only payment via the EZiPoz website or otherwise as may be specified by EZiPoz will be accepted.

3.4 All payment must be made in full. EZiPoz may detain the Item or any part thereof for which such payment has not been made in full until such time full payment is made. We also reserve the right to deal with the Item in any manner we deem fit in accordance with these terms and conditions.

3.5 You shall compensate us in full for any and all cost claims, damages, fines and/or expenses incurred by us if the Shipment/Item is deemed prohibited, dangerous and/or illegal including but without limitation to the cost of storage of the said Item, Shipping charges, duties and taxes. We reserve the right to deal with the Item in any manner we deem fit, if you fail to make payment of all charges within thirty (30) days of notification to do so.

 

4. CHARGES

4.1 The Shipping charges will cover handling, overseas Shipping and local delivery from the EZiPoz address to your local mailing/delivery address or the self-collection point. Please see "rates" for more details.

4.2 We will have the right to review the Shipping charges from time to time and make changes thereof without any or prior notice to you and/or to any third party.

4.3 You acknowledge that all dutiable Items imported to the destination country are subject to customs duty and/or excise duty in accordance with the prevailing local customs duties.

4.4 The Shipping charges are specified in the section “Shipping charges" on the EZiPoz website, as may be amended from time to time, and are based on how the Item has been packed by your Merchant.

5. MEMBER'S RESPONSIBILITY

5.1 You shall use the EZiPoz service subject to the following conditions:

(a) you agree to abide by and comply with these terms and conditions at all times;
(b) you agree to abide by and comply with the Privacy Policy at all times;
(c) you agree to submit a copy of your identification document for verification purposes if requested by us; and (d) you have provided all information we require in connection with your registration, and that accurate and complete information has been provided.

5.2 You shall ensure that Items purchased from Merchant's website are not articles prohibited by the country of origin and/or the country of destination.

5.3 You grant us the right to disclose specific information as required by any applicable law, direction of a statutory regulator or stock exchange or pursuant to a court order.

5.4 Upon your purchase of the Item at the Merchant's website, you shall indicate as your Shipping address, your EZiPoz account number and the EZiPoz address, as may be applicable. You may login to EZiPoz to view the applicable Shipping address.

5.5 You acknowledge that incomplete or erroneous information provided by you or your Merchant may result in loss or delay in the delivery of your Item to the provided EZiPoz address.

5.6 We reserve the right to dispose of the Item in any manner we deem fit without being liable to you, if we are unable to process the Item within thirty (30) days of the Shipment being received at the EZiPoz address, for any reason.

5.7 You shall pay directly to the Merchant for your purchase at the Merchant's website. This includes the price of your Item, handling and local domestic Shipping charges and all applicable sales tax.

5.8 You shall be liable to us and indemnify and keep us indemnified at all times from and against all demands, claims, action or proceedings by whomsoever made and against all damages, costs, charges or expenses (including legal costs on an indemnity basis) incurred, suffered or sustained by us in connection with the EZiPoz service performed for you.

6. OUR RESPONSIBILITY

6.1 We will notify you of the amount you have to pay for Shipping charges, customs clearance charges, GST or other service taxes (if applicable) and any other applicable charges as referred to in clause 3.1. In providing the service, we act as an independent contractor and we are not an agent of any Merchant or act in any other capacity unless otherwise specifically stated.

7. CUSTOMS REGULATIONS, HAZARDOUS MATERIALS, DANGEROUS GOODS, PROHIBITED OR RESTRICTED ARTICLES

7.1 It is your responsibility to enquire into and comply with import and export regulations of the origin and destination country.

7.2 You should refer to the website set up by the government authorities of the countries of origin and destination for up-to-date information on customs duties and regulations regarding hazardous material, dangerous goods, prohibited or restricted articles, and any other regulatory issue that may affect the Item or Shipment.

7.3 You agree that your Item or Shipment is deemed unacceptable if:

(a) No customs declaration is made when required by applicable customs regulations; and/or
(b) it is classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organisation), any applicable governmental department or authority or other relevant organisation of the country of origin and/or the destination country.

7.4 You shall be liable for any and all loss or damage suffered by us and/or any third party as a result of a breach of this clause.

7.5 You may also check here to view a list of such prohibited Items which are currently notified to us by the relevant authorities. This list may be amended by the relevant authorities from time to time. We are not responsible for the contents of this list and shall not be held liable for any loss or damage which may be suffered or incurred by you as a result of any inaccuracies or omissions thereof.

8. DELIVERY AND SELF-COLLECTION

8.1 An Item will only be delivered to one (1) Delivery address or the self-collection point, as the case may be. You agree that all Items which are dutiable will be delivered to the appropriate self-collection point.

8.2 We shall make reasonable effort to deliver the Item to you within the stipulated time frame indicated on the EZiPoz website upon check-out of your packages. High security addresses or addresses in more remote locations may require a longer delivery period. There will be no deliveries on Saturday afternoons, Sundays and gazetted public holidays. We shall however not be liable to you or any party (whether in contract, tort or otherwise) for any delay in effecting delivery for whatever reasons.

8.3 We will have the right to refuse delivery or make the Item available for self-collection if any amount owing to us is not paid in full.

8.4 You agree that the actual/volumetric weight of your Item may vary up to a maximum of 0.5 kilograms and you will not hold us accountable for these discrepancies.

8.5 An Item shall be delivered to the delivery address in the manner prescribed in the Act and you will not hold EZiPoz liable to you for any loss or damage which you may suffer or incur as a result hereof.

8.6 An Item (regardless of weight) will be shipped only after the Item has arrived at the EZiPoz address and after you have made all payments due to us in full accordingly.

8.7 We may, at our sole discretion, perform any of the following activities on behalf of you in order to facilitate the Shipping of your Item:

(a) complete any documents required under applicable laws and regulations;
(b) act as your forwarding agent for customs and export control purposes and as a receiver solely for the purpose of designating a customs broker to perform customs clearance and entry; and
(c) re-direct the Shipment to another address upon request by you.

8.8 We will attempt to deliver the Item to you in the manner as prescribed in the Act and you agree not to hold us liable for any loss or damage which you may suffer as a result hereof.

8.9 Self-collection

(a) You may login into your EZiPoz account to select the self-collection point (if available) before the Shipping of the Item from the EZiPoz address.
(b) Upon the delivery of the Item to the self-collection point, a notification will be sent by us to you. You agree to collect the Item at the self-collection point within the stipulated period stated in the notification, failing which we may dispose of the Item in any manner we deem fit without being liable to you and you may be subject to such additional charges as notified by us to you.

8.10 Upon receipt or collection of the Shipment or Item, you are advised to check that the Item has been received in good order.

8.11 You acknowledge and agree that the customs authorities of the destination country has the right to detain any Item for whatsoever reason they deem appropriate, and that we are not liable for any consequences of such delay.

8.12 You may login into your EZiPoz account to check the delivery status of the Item.

8.13 Re-packing

(a) We may, at our sole discretion, re-pack the Items before Shipping from the EZiPoz address to your local mailing/delivery address or the self-collection point if we consider the Items suitable for re-packing, so as to reduce the total Shipping charges applicable to such Items and in this regard, you expressly and irrevocably consent for us to open, examine and re-pack the Item or nay part thereof.
(b) In the event of such re-packing, you shall pay us a re-packing fee for each package re-packed. The relevant fees can be found on our website.
(c) You acknowledge and agree that any such re-packing of Items may render the return, refund or exchange (or any other similar) policy of the Merchant for an Item invalid, void or cancelled; and you agree not to hold us liable to you for any loss, damage or liability which you may suffer or incur as a result thereof.

9. RESTRICTED AREA

9.1 There is no delivery to restricted areas.

9.2 There is no delivery to any restricted areas as defined by the country of destination.

10. CLEARANCE OF ITEMS

10.1 All Items imported are subject to customs clearance.

10.2 You acknowledge that the customs authorities will detain dutiable Items. You will be informed of the status of the Item by a letter of notification from us or from the customs authorities. The Item may be released after examination by the customs authorities and on payment of any charges deemed appropriate by the customs authorities.

10.3 You acknowledge that the import of controlled Items in the Shipment requires the approval from the relevant customs authority. Items requiring approval from relevant customs authority will be detained by the said customs authority. You will be notified about the procurement of an import license from the customs authority concerned. Upon presentation of the license and payment of any charges to the relevant customs authority, the Item may be released.

10.4 When using the Service for Shipments from the USA, for any Shipment or Item with a value above USD2500 (two thousand and five hundred United States Dollars), please fill up the shipper's export declaration (SED) form. Click here for the sample form. Please ensure that all information is correctly entered to ensure smooth delivery of the Item from the United States to your destination country. Kindly print out the SED form and send the duly completed form to EZiPoz.

11. UNCLAIMED DELIVERIES

11.1 If you fail or refuse to (i) accept delivery; (ii) pay for delivery; or (iii) collect the Item, or the Shipment or Item is deemed unacceptable for any reason, we may at our sole discretion:

(a) where appropriate, contact you to discuss and agree on an appropriate action to take;
(b) use reasonable efforts to return the Item to Merchant at your cost; or
(c) deal with the Item in any manner we deem fit without being liable to you.

12. SHIPMENT RETURN

12.1 As we only provide for your Item to be shipped from the EZiPoz address to your delivery address, the self-collection point (as the case may be), we shall not in any way be involved or concerned with any claim for refund, return, rebate or exchange of any Item in the Shipment. For all such Items, you agree to liaise and deal directly with the Merchant in respect of any refund, return, exchange, rebate, and money-back guarantee policy and/or procedure. All refunds, returns, exchanges, rebates, money-back guarantee policies and/or procedures will be in accordance with the Merchant's policies and procedures.

12.2 For the return of Items, you agree to provide your own arrangements to send the Item back to the Merchant, and at your own cost.

12.3 In the case of an exchange, you agree to provide your own arrangements at your own cost to send the Item back to the Merchant, and pay for the subsequent charges in order to have the Item returned to the delivery address or the self-collection point as specified by you.

12.4 In the case of a return of the Item to a Merchant, while the Item is still in the EZiPoz source country as confirmed by us to you in writing, you can arrange with us for the return of the Item to the Merchant. This return will be subject to a service charge and delivery cost. If however, the Merchant provides you with free domestic return, you must provide us with a return sticker and the relevant instructions to do so in the same exchange instructing us to return the Item to the Merchant. Notwithstanding any free domestic returns as provided by the Merchant, you will be responsible for all service charges as may be notified by EZiPoz.

13. INSPECTION OF ITEM IN SHIPMENT

13.1 We may, at our sole discretion, but are not be obliged to, open and inspect for any reason any Item in the Shipment without being liable to you in any form or manner.

14. LIMITATION OF LIABILITY

14.1 We shall not be liable for all indirect, ancillary or consequential loss or damage, including but not limited to the loss of profits, business and anticipated savings, even if the risk of such loss or damage was brought to our attention before or after acceptance of the Shipment, including but not limited to our failure to perform any of our obligations hereunder as a result of circumstances outside our control including but not limited to the outbreak of war, any governmental act, explosion, accident, civil commotion, riot, industrial dispute, strike, lockout, stoppages or restraint of labour from whatever cause whether partial or general, weather conditions, traffic congestion, mechanical breakdown, obstruction of any mode of transport or other force majeure, including fire, flood or any acts of God.

 

14.2 On the condition that we are satisfied that your claim of loss or damage to the Shipment or Item or contents thereof is justified, our liability for loss of or damage to your Item or its contents thereof shall be limited to the following sums whichever being the lower:

(a) the actual value of the loss or damaged Item or RM100.00 for Item weighing less than 1 kg; or
(b) the actual value of the loss or damaged Item or RM300.00 for Item weighing 1 kg or more.

14.3 Claims are limited to one (1) claim per Item, settlement of which will be full and final settlement for all loss or damage in connection therewith. All such claims must be made within thirty (30) days from the date of payment. We will review the validity of the claim. We reserve the right to reject any claim(s) if they are not made by you within the stipulated time.

14.4 For the avoidance of doubt, all payments made by us for the purpose of any claims of loss or damage including without limitation in accordance with this clause 14, shall be in the form of in store credit, which members can use for the purpose of future use of the services. You agree that this EZiPoz in store credit is an acceptable as full and final settlement for all claims brought by you.

14.5 Warsaw Convention: If the Shipment or Item is transported by air and involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention, if applicable, governs and in most cases limits our liability for loss or damage unless the provisions thereof are inconsistent with these Terms and Conditions wherein the Terms and Conditions hereof shall prevail.

15. LOSS, DAMAGE AND DELAY TO SHIPMENT

15.1 We shall not in any case be liable for any loss, damage and delay of Shipment arising from:

(a) any defect in any Item in the Shipment, whether or not known to us at any time before delivery to you’
(b) incomplete, insufficient, or erroneous entry of the EZiPoz address by you at the Merchant's website;
(c) failure by the Merchant to make delivery within a reasonable time to the relevant EZiPoz address;
(d) failure by any party or the Merchant to provide complete and sufficient information on your Shipment Item to EZiPoz or make an accurate declaration for customs clearance, regulatory and delivery purposes’
(e) insufficient or improper packing or addressing information of any Item in the Shipment by your Merchant;
(f) improper packing of any Item in the Shipment after having been opened by us for verification whether at the request of any customs authority or other governmental agencies;
(g) insufficient or improper packing of any Item in the Shipment after having been re-packed by us (whether at your request or not);
(h) any alleged delivery from the Merchant to the EZiPoz address provided by you, where there is no proof of delivery furnished by the Merchant or their delivery agent and where the receipt of the Item is not signed and acknowledged at the EZiPoz addresses;
(i) any loss of confidentiality in communications arising during the Shipping;
(j) electrical or magnetic damage to, or erasure of electronic or photographic images or recordings;
(k) the hazardous, fragile or brittle nature or the mechanical derangement of any Item in the Shipment; or
(l) failure by you to take delivery of or collect the Shipment after being notified to do so.

16. INDEMNITY

16.1 You shall indemnify and keep us indemnified at all times from and against all demands, claims, actions, proceedings, costs, charges and expenses including but not limited to customs charges and other regulatory penalties, storage charges, retrieval and administrative costs, duties and taxes (including reasonable costs) incurred, suffered or sustained by us in connection with the EZiPoz service performed for you, and pay us damages, costs and interest in connection with such demand, claim, action, suit or proceeding.

17. NOTICES AND CLAIMS

17.1 Any notices, demands or any other correspondences whatsoever shall be deemed to be communicated to you if the same is sent by email to the address provided under your EZiPoz profile, or such other address as informed to us in writing prior to the dispatching of any notices, demands or any other correspondence whatsoever. All notices or correspondence from you to us must be in writing and sent to us at the address or email specified in this clause.

17.2 All claims for loss or damage must be made within thirty (30) days from the date of payment, failing which we shall have no liability whatsoever. Such claims must be made in writing, accompanied by the original copy of the consignment note, any supporting documents, relevant invoices or receipts for that Item and should be submitted to:

The Manager (Customer Service)
International Business Solutions
Level 7, Pos Malaysia Headquarters)
50670, Kuala Lumpur
Alternatively, you may contact us at
Telephone number: 1 300 – 300 – 300.
From Overseas: +603 – 2727 9100
Operating Hours (Malaysia time) are as follows:
Monday – Friday: 8.30am – 5.30pm Saturday: 8.30am – 12.30pm
Email: care@pos.com.my

18. TERMINATION BY US

18.1 We reserve the right to terminate or suspend this service at any time without assigning any reason.

18.2 Without prejudice to the generality of the foregoing, we reserve the right to terminate or suspend your use of the EZiPoz service if:

(a) there is abuse or misuse of the service by you; or
(b) we are of the reasonable opinion that you have breached any of the terms and conditions herein contained.

18.3 We shall not be liable to you or to any other party for any damages, losses, cost or expenses howsoever caused by or arising out of such termination or suspension.

19. TERMINATION BY YOU

19.1 You may terminate use of the EZiPoz service by giving us at least one (1) calendar month's prior notice in writing to our address specified in clause 17.

19.2 Your termination of use of this Service shall not release you from any liabilities or responsibilities which have accrued prior to the date of termination, including but not limited to your obligation to pay any outstanding charges..

20. ASSIGNMENT AND SUB-CONTRACT

20.1 We have the right to assign or transfer or sub-contract all or part of our rights or obligations hereunder at our discretion.

21. AMENDMENTS

We reserve the right to modify these terms and conditions from time to time without notice. The revised terms and conditions will be posted on this website and shall take effect from the date of such posting. We assume no liability or responsibility for any errors or omissions in the content of these terms and conditions.

22. APPLICABLE LAW AND JURISDICTION
We may be accessed from all countries around the world where the local technology permits. As each country has differing laws, by accessing this website both we and you agree that the laws of Malaysia, without regard to the conflict of laws principles thereof, will apply to all matters relating to these terms and conditions.

We and you accept and agree to submit to the exclusive jurisdiction of the courts of Malaysia in respect of any dispute or difference arising out of and/or in connection with these terms and conditions.


23. USER ID, PASSWORD AND SECURITY

23.1 In the event that any user ID, password and/or identifier number is issued to you by us, you shall protect the secrecy of such user ID, password and/or identifier number at all times and shall ensure that the user ID, password and/or identifier number is not revealed or disclosed in any manner whatsoever to any person. You should change your password from time to time to enhance its security. You shall be fully responsible for all use and liability resulting from access to this website with your user ID, password and/or identifier number. We shall not be responsible for unauthorized transactions incurred by you arising from or in connection with the misuse or disclosure of your user ID, password and/or identifier number.

23.2 You shall immediately inform us within three (3) days if you suspect that your password has been compromised in any manner, in which case, we will issue a new password. You agree to change and use the password upon issuance by us.

24. USE OF THIS WEBSITE

24.1 You must not:

(a) attempt to change, add to, remove, deface, hack or otherwise interfere with this website or any material or content displayed on this website;
(b) distribute, modify, copy, publish, transmit, display, sell, license, use, reuse or create derivative works of any of the contents of or material displayed on the website for any public or commercial purpose without our written consent; and/or
(c) access or use this website in any way that could or is intended to damage or impair the website, or any server or network underlying the website, or interfere with anyone else's use and enjoyment of the website.

25. LINKS TO THIS WEBSITE

25.1 You must not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website, you do so at your own risk and the exclusions and limitations set out herein will apply to your use of this website by linking to it.

26. LINKS FROM THIS WEBSITE

26.1 We do not monitor or review the content of other parties' websites that may be linked from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us.

26.2 We do not represent or intend for such links to be approvals, referrals or endorsements of the sites or the entities operating such sites and we take no responsibility for any dealings with such entities, whether or not such dealings are related to the services. You understand and acknowledge that any access to such sites is at your own risk, we are not responsible for the contents of any site linked from this website and we do not control nor contribute to such sites or the information contained therein. You will not hold us liable for any loss or damage that may occur as a result of any reliance on or use of such information.

27. DISCLAIMER AND EXCLUSION OF LIABILITY

27.1General

(a) This website, the service, the information on this website and use of all related facilities are provided on an "as is, as available" basis without any warranties whether express or implied.
(b) To the fullest extent permitted by applicable law, we disclaim all representations and warranties relating to this website and its contents, including in relation to any inaccuracies or omissions in this website, warranties of Merchantability, quality, fitness for a particular purpose, accuracy, availability, non-infringement or implied warranties from course of dealing or usage of trade.
(c) We do not warrant that this website will always be accessible, uninterrupted, timely, secure, error free or free from computer virus or other invasive or damaging code or that this website will not be affected by any Acts of God or other force majeure events, including inability to obtain or shortage of necessary materials, equipment facilities, power or telecommunications, lack of telecommunications equipment or facilities and failure of information technology or telecommunications equipment or facilities.
(d) While we may use reasonable efforts to include accurate and up-to-date information on this website, we make no warranties or representations as to its accuracy, timeliness or completeness.
(e) WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF BUSINESS, PROFITS OR ANTICIPATED SAVINGS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), HOWSOEVER CAUSED, RESULTING FROM OR IN CONNECTION WITH (I) YOUR ACCESS TO, USE OF OR INABILITY TO USE EZiPoz OR THIS WEBSITE; (II) RELIANCE ON INFORMATION ON THIS WEBSITE, OR ANY DELAY, INACCURACY IN THE INFORMATION OR IN ITS TRANSMISSION; AND (III) ANY DELAY OR FAILURE TO DELIVER THE ITEM OR MAKE IT AVAILABLE FOR SELF-COLLECTION.
(f) The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer that cannot be excluded or limited are affected.
(g) Notwithstanding our efforts to ensure that our system is secure, you acknowledge that all electronic data transfers are potentially susceptible to interception by others. We cannot, and do not, warrant that data transfers pursuant to this website, or electronic mail transmitted to and from us, will not be monitored or read by others.

27.2 Software

28. INDEMNITY

28.1 You agree to indemnify and keep us indemnified against any claim, action, suit or proceeding brought or threatened to be brought against us which is caused by or arising out of (i) your access of this website, (ii) your and any other party's access to this website using your EZiPoz ID, EZiPoz password, VP number and/or any identifier number allocated by EZiPoz , and (iii) your breach of any of these terms of use , and to pay us damages, costs and interest in connection with such claim, action, suit or proceeding.

29. INTELLECTUAL PROPERTY RIGHTS

29.1 All editorial content, information, photographs, illustrations, artwork and other graphic materials, and names, logos and trade marks on this website are protected by copyright laws and/or other laws and/or international treaties, and belong to us and/or our suppliers, as the case may be. These works, logos, graphics, sounds or images may not be copied, reproduced, retransmitted, distributed, disseminated, sold, published, broadcasted or circulated whether in whole or in part, unless expressly permitted by us and/or our suppliers, as the case may be.

29.2 All software and accompanying documentation made available for downloading from our website is our copyrighted work or that of our suppliers. Software and documentation ownership is retained by the copyright holder. Ownership is not transferred to you; rather, you are licensed to use the software and documentation. The use of any such software or documentation is subject to the terms of a license agreement. Please read the license agreement that accompanies each product and indicate your agreement to those terms prior to downloading.

29.3 Nothing contained on the website should be construed as granting by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the website without our written permission. Misuse of any trademarks or any other content displayed on the website is prohibited.

29.4 We will not hesitate to take legal action against any unauthorised usage of its trademarks, name or symbols to preserve and protect its rights in the matter. All rights not expressly granted herein are reserved. Other product and company names mentioned herein may also be the trademarks of their respective owners.

30. AMENDMENTS

30.1 We may periodically make changes to the contents of this website, including to the descriptions and prices of goods and services advertised, at any time and without notice. We assume no liability or responsibility for any errors or omissions in the content of this website.

30.2 We reserve the right to modify the terms of use from time to time without notice. The revised terms and conditions will be posted on this website and shall take effect from the date of such posting.